UniCom, from Dynegent Technologies, provides your business with the flexibility to consolidate a full spectrum of telecommunication services and products ranging from traditional telephony to evolving IP, cable, wireless, and next-generation services such as VoIP.
UniCom is designed with a common vision to support next-generation billing, scalable real-time processing, and open architecture. Our distributed and component-based design not only address your billing, customer, and revenue management needs, but also focuses on your supporting network elements that enable convergent and efficient integration.
Flexible and Easy Integration
By establishing a real-time critical link between your circuit-switched and packet-switched networks and your revenue-generating systems, UniCom enables you to monitor and control your network and business activity. Our architectural design easily integrates with varying types of network elements, enterprise financial systems, and reporting tools – including legacy systems – giving you the ability to design and promote competitive cross-product bundles that fit your business and profit models.
Powerful Analysis and Reliable Storage
UniCom leverages the tremendous power and analysis capabilities of IBM’s multi-valued UniVerse database to control the complexities of consolidated billing, customer care, and revenue management. As part of our flexible design, a separate and central Sybase data warehouse provides the data source for all reporting activities. UniCom has the added ability of integrating with multiple third-party reporting applications.
Our web-based UniCare component provides you and your customers with a secure and user-friendly graphical interface to interact with UniCom. Online accessibility enables your customers and your customer service representatives to engage in account maintenance and self-care capabilities that involve updating account information, tracking account usage, viewing paid and unpaid invoices, checking outstanding balances, tracking transaction histories of unbilled and billed event details, making online payments, and tracking trouble tickets in a timely and cost-effective manner.
Scalable to meet Your Expanding Business
With a proven ability to consolidate, bill, analyze, and distribute data across all lines of business and network technologies, UniCom will provide the appropriate scale to meet your business activity and performance needs – it’s technology designed to support your expanding business.